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Terms & Conditions

Terms & Conditions – Calm Compass

 

Effective from: 04/10/2025

Welcome to Calm Compass. By booking or using this service, you agree to the following terms and conditions. These exist to ensure transparency, safety, and mutual respect.

1. About the Service

Calm Compass offers non-clinical emotional support for young people aged 11–18. It is not therapy, counselling, or a medical service. Sessions are designed to provide listening, guidance, and emotional reassurance, but do not include diagnosis, treatment, or crisis intervention.

The service is provided online via secure video call or messaging/email.

2. Who Can Use This Service

  • Young people aged 11 to 18

  • For clients under 16, written consent from a parent or carer is required before sessions can begin

  • Sessions are available to UK residents only

3. Booking & Payment

  • Sessions are booked via the Calm Compass website.

  • Payments are due in advance and are non-refundable unless cancelled with appropriate notice (see below)

  • Payments are processed securely via Wix.

4. Cancellation & Rescheduling Policy

  • Sessions may be rescheduled or cancelled with 24 hours’ notice

  • Cancellations with less than 24 hours’ notice will be charged in full

  • If Calm Compass needs to reschedule, you will be offered a new time at no extra cost

5. Confidentiality & Safeguarding

Sessions are confidential, but:

  • If there is a concern for a young person’s safety (e.g. risk of harm to self or others), safeguarding procedures will be followed

  • This may involve contacting a parent, carer, school, or relevant authority

  • Calm Compass follows UK safeguarding legislation and best practice

6. Conduct & Boundaries

  • Calm Compass provides a safe, respectful space. Abuse, hate speech, or inappropriate language will not be tolerated

  • The practitioner reserves the right to end a session or refuse future bookings if professional boundaries are violated

  • Sessions must be attended in a private space free from distractions, especially for video calls

7. Technology & Security

  • Clients are responsible for having a stable internet connection and device access

  • Calm Compass uses secure video platforms and email, but cannot guarantee absolute confidentiality in digital communications

  • Please avoid sharing highly sensitive or emergency information via email or unsecured messaging

8. Emergencies & Crisis Support

Calm Compass is not a crisis service.
If you or someone else is at immediate risk, please contact:

  • NHS 111 or your GP

  • Childline: 0800 1111

  • Samaritans: 116 123 (free, 24/7)

9. Intellectual Property

All website content, service descriptions, and Calm Compass materials are the intellectual property of the site owner. You may not copy, redistribute, or reuse this content without permission.

10. Changes to These Terms

These Terms & Conditions may be updated from time to time. The latest version will always be published on this website. Continued use of the service constitutes agreement to the latest version.

11. Contact

If you have questions about these terms, please contact:
 

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